Call Center Agent
MD-TORCH Solutions
Job Description
Description
- Answer incoming calls and address customer inquiries.
- Provide product information and troubleshoot issues.
- Maintain a positive and professional demeanor.
- Document customer interactions accurately.
- Collaborate with team members to improve service quality.
- Meet performance targets and metrics consistently.
- Handle escalated issues with patience and understanding.
Requirements
- Educational Qualifications: High/Senior High School diploma required.
- Experience Level: No prior experience necessary; training will be provided.
- Skills and Competencies: Strong customer service skills, effective communication, and problem-solving abilities.
- Working Conditions: Office environment; may require flexible hours.
- Qualities and Traits: Empathetic, patient, and adaptable under pressure.
Anna Fuentes
Marketing AssociateMD-TORCH Solutions
More than ten replies today
Working Location
21, Cagayan de Oro. Cagayan de Oro, Misamis Oriental, Philippines
Posted on 20 June 2025
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MD-TORCH Solutions
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<50 Employees
Human Resources & Recruitment
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