Day SHift Account!!! | Customer Service - Consumer Electronics & Smart Devices | Shaw

Sutherland Philippines

Urgent
＄265-442[Monthly]
On-site - Mandaluyong<1 Yr ExpHigh/Senior High SchoolFull-time
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Job Description

Benefits

  • Employee Recognition and Rewards

    Performance Bonus, Annual Appraisal, Employee Recognition Program, Incentives

  • Government Mandated Benefits

    13th Month Pay

  • Insurance Health & Wellness

    Health Care On-Site, Life Insurance, HMO

  • Perks Benefits

    Gym Membership, Sleeping Quarters

  • Professional Development

    Employee Assistance Program, Professional Development

  • Time Off & Leave

    Maternity & Paternity Leave, Sick Leave, Vacation Leave

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Description

  • Responding to inbound customer calls in a polite, friendly and professional manner
  • Providing accurate information and solutions to customers' inquiries and concerns
  • Identifying and escalating complex issues that require further assistance
  • Maintaining a positive attitude and delivering a high level of customer service at all times
  • Adhering to all company policies, procedures and quality standards
  • Accurately documenting all customer interactions and resolutions

Requirements

  • Excellent communication and interpersonal skills, with the ability to engage with customers from diverse backgrounds
  • Strong problem-solving and critical thinking skills to effectively handle customer queries
  • Proficiency in English, both verbal and written
  • Familiarity with customer service call centre operations or experience in a similar role
  • Ability to work in a fast-paced environment and remain calm under pressure
  • Willing to work in a day shift schedule
English LanguageCustomer ServiceProblem SolvingInterpersonal Skills
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Irene Nuguid

LeadSutherland Philippines

More than ten replies today

Working Location

9F, SHAW IT CENTER. 1550, 360 Shaw Blvd, Mandaluyong, 1552 Metro Manila, Philippines

Posted on 22 March 2025

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