• Answer incoming calls and assist customers with inquiries.
• Resolve customer complaints effectively and efficiently.
• Document interactions and maintain accurate records.
• Provide information on products and services to enhance customer satisfaction.
• Collaborate with other team members to improve service delivery.

Requirements

• Educational Qualifications: Diploma in relevant field or equivalent experience.
• Experience Level: 1-3 years of experience in a customer service role.
• Skills and Competencies: Excellent verbal communication and interpersonal skills.
• Qualities and Traits: Strong problem-solving abilities and patience.
• Working Conditions: Ability to work in a fast-paced environment and manage high call volumes.
• Responsibilities and Duties: Familiarity with customer service software and technologies.