• Answer inbound customer calls and provide prompt, accurate, and helpful assistance.
• Handle customer inquiries, complaints, and issues in a professional and courteous manner.
• Maintain and update customer records in the database.
• Provide information about products, services, policies, and others.
• Resolve customer complaints or issues, escalate when necessary, and ensure follow-up actions are taken.
• Meet or exceed performance targets, including call quality, response time, and customer satisfaction.
• Document and log customer interactions, transactions, and details of complaints or concerns.
• Adhere to company guidelines, procedures, and scripts during customer interactions.
• Collaborate with team members and other departments to address customer needs.
• Continuously improve knowledge of company products, services, and policies.
• Participate in training and development opportunities to enhance skills and performance.

• Preferably a College Graduate (Bachelor’s Degree)
• With at least 1 year Customer Service Experience. 
• Good English communication skills
• Good computer skills
• Must be trainable on Medical terms
• Good comprehension skills
• Willing to work on weekends and holidays
• 100% Work Onsite (ILO)

Other benefits:

• 20% Night differential
• HMO coverage for employee upon Day 1 and HMO dependent upon certification
• Life and Accident Insurance
• Annual increase based on performance