Call Center Agent

StackPH

$346-520[Monthly]
On-site - CebuNo Exp RequiredDiplomaFull-time
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Job Description

Description

The Customer Service Representative is responsible for providing excellent customer support by handling inquiries, resolving complaints, processing orders, and delivering information about products and services. The ideal candidate is a problem-solver with strong communication skills and a commitment to customer satisfaction.


Key Responsibilities:

  • Answer incoming customer calls, chats, or emails in a professional manner
  • Resolve customer issues promptly and accurately, escalating when necessary
  • Process orders, forms, applications, and requests
  • Maintain a thorough knowledge of company products, services, and policies
  • Document customer interactions in CRM systems
  • Follow up on customer interactions to ensure resolution and satisfaction
  • Meet performance targets related to customer satisfaction, response time, and quality

Requirements

1. Educational Requirements

  • High school diploma (required)
  • College degree


. Technical Requirements (for remote roles)

  • Stable internet connection
  • Headset with microphone
  • Quiet workspace
  • Familiarity with customer service software (e.g., Zendesk, Salesforce, Freshdesk)


Entry-level roles: No prior experience needed; training is provided

3. Skills

  • Excellent verbal and written communication skills
  • Active listening and problem-solving skills
  • Basic computer proficiency (typing, CRM tools, email, chat systems)
  • Multitasking and time management
  • Patience and empathy


4. Technical Requirements (for remote roles)

  • Stable internet connection
  • Headset with microphone
  • Quiet workspace
  • Familiarity with customer service software (e.g., Zendesk, Salesforce, Freshdesk)


5. Personal Qualities

  • Positive attitude
  • Adaptability to different customers and situations
  • Teamwork and collaboration
  • Reliability and punctuality
English LanguageCustomer ServiceProblem Solving
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John Paul Empeño

Talent Acquisition ManagerStackPH

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Working Location

IT Park. Cebu City, 6000 Cebu, Philippines

Posted on 23 July 2025

StackPH

Pre-Series A

101-500 Employees

BPO & Call Center

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