Functional Consultant

Xceler8 Technologies Inc.

＄343-429[Monthly]
Hybrid - MakatiFresh Graduate/StudentBachelorFull-time
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Job Description

Benefits

  • Employee Recognition and Rewards

    Incentives

  • Government Mandated Benefits

    13th Month Pay, Employee Loan, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS

  • Insurance Health & Wellness

    Accidental Death & Dismemberment Insurance, Life Insurance

  • Professional Development

    Job Training

Read More
  • Provide timely support and resolution of SAP tickets raised by clients.
  • Record, track, and monitor all support tickets to ensure issues are addressed within agreed timelines.
  • Prepare and generate monthly reports summarizing tickets per client, including issue categories, and resolution times.
  • Maintain and update client documentation, ensuring accuracy and completeness of records.
  • Coordinate with teams to escalate and resolve complex issues.
  • Ensure proper documentation of processes, solutions, and client interactions for knowledge sharing.
  • Support continuous improvement initiatives by analyzing recurring issues and recommending preventive measures.
  • Deliver excellent customer service and maintain strong client relationships.
  • Perform additional tasks and responsibilities as may be assigned by the immediate supervisor or management to support business operations.
Preview

Diove Fabunan

HR OfficerXceler8 Technologies Inc.

Active within seven days

Working Location

8th Floor, Solar Century Tower. H269+CXH, Salcedo Village, HV. Dela Costa, Tordesillas, Makati, 1227 Metro Manila, Philippines

Posted on 29 September 2025

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