WFM Assistant Manager

Alldigi Tech Manila Inc.

＄615-879[Monthly]
On-site - Taguig1-3 Yrs ExpDiplomaFull-time
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Job Description

Benefits

  • Allowances

    Meal Allowance

  • Employee Recognition and Rewards

    Annual Appraisal, Employee Recognition Program

  • Government Mandated Benefits

    13th Month Pay, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS

  • Insurance Health & Wellness

    Accidental Death & Dismemberment Insurance, HMO

  • Others

    Company Social Events

  • Perks Benefits

    Sleeping Quarters

  • Professional Development

    Professional Development

  • Time Off & Leave

    Bereavement Leave, Maternity & Paternity Leave, Sick Leave, Special Leave for Women, Vacation Leave

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  • Manage the scheduling, forecasting, and real-time tracking of call center staff to ensure smooth operations and meet performance goals.
  • Monitor daily performance and adjust schedules as needed to meet service targets (SLAs and KPIs).
  • Work closely with operations, training, and other teams to align workforce plans with company goals.
  • Ensure agents follow their schedules and quickly address issues like lateness or absences.
  • Use past data to predict call volumes and staffing needs, then create schedules to ensure the right coverage.
  • Analyze call center data to find ways to improve efficiency and performance.
  • Partner with managers and supervisors to solve staffing issues and operational problems.
  • Keep open communication with agents, sharing timely updates about schedules or any changes.
  • At least 3-5 years of RTA/WFM experience in BPO setting
  • At least 2 years of handling Workforce Management Team
  • Bachelor's/College degree or Associate Grad of any course or field
  • Good Communication, Analytical and Problem-Solving skills
  • Has good understanding of People Management
  • Ability to multi-task, focus and complete reports for extended periods of time
  • Attention to detail and high level of accuracy
  • MS Excel, Word and PowerPoint proficient
Technical SkillsMS Excel SkillsCommunication SkillsReporting SkillsLeadership SkillsProblem-Solving SkillsAnalytical Skills
Preview

Myla Penaflor

HR AssociateAlldigi Tech Manila Inc.

Working Location

3F, One World Square. G2PX+27H, Upper McKinley Hl, Taguig, 1634 Metro Manila, Philippines

Posted on 22 July 2025

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Alldigi Tech Manila Inc.

501-1000 Employees

BPO & Call Center

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