Role: Application Support Engineer

Openings: 2 position

sWhat you’ll do

:As an Application Support Engineer at Beta Systems, you will provide top-tier support to our global enterprise customers for our industry-leading platforms: ANOW! Observe (observability) and ANOW! Automate (workload automation)

.You will be part of a 24/7 support operation, interfacing directly with enterprise clients and collaborating across internal teams. You will act as a technical subject matter expert (SME) for product and platform-related issues, providing technical insight, troubleshooting complex problems, and ensuring customer satisfaction

.Who are you

• ?An experienced L2-L4 support engineer, system administrator, DevOps engineer, SRE, or even a software developer looking to move into a customer-facing technical support rol
• eA clear and effective communicator, both with customers and internall
• yA proactive problem solver with a growth mindset and willingness to tackle complex system
• sComfortable working in a hybrid setup and collaborating in a global, fast-paced environmen

tWhat you have

• :3–8 years of relevant experience in technical support, system administration, DevOps, or developmen
• tSolid experience with
• :Linux system administration and shell scriptin
• gCloud services and containerization technologies (e.g., Docker, Kubernetes
• )Observability and DevOps tools (e.g., CI/CD, monitoring, IaaS
• )Relational databases (Oracle, PostgreSQL, DB2, etc.
• )Java, Groovy, or any object-oriented programming languag
• eMulti-tiered web applications and microservice-based architecture
• sBachelor’s Degree in Computer Science, Information Technology, Information Systems, or a related field (or equivalent practical experience
• )Strong analytical and troubleshooting skill
• sAbility to work independently and collaboratively within a distributed support mode

lGood to have

• :Experience with enterprise automation and scheduling tool
• sKnowledge of IT infrastructure (OS, networking, cloud, containers, etc.
• )Exposure to ITIL practices (Incident, Problem, Change Management
• )Experience in product testing or Q
• AAWS Cloud Practitioner or ITIL Foundation certification

sWhat’s in store for you

• :Be part of a growing and globally recognized team in the observability and workload automation spac
• eWork on challenging, enterprise-grade support cases that foster professional growt
• hJoin a nurturing environment with friendly peers and supportive leadershi
• pFlexible hybrid work model based in Makat

Please refer to job description.