1. Timeliness: The main job responsibility is to receive clients who visit and consult on the company's external platform, and answer their questions.

2. Professional: Proficient in platform operation, able to accurately respond to customer inquiries; Help customers understand company services and improve satisfaction

3. Feedback: Collect and organize customer feedback information, and provide timely feedback to the company

4. Maintenance: Maintain platform information and regularly update and maintain it to maintain customer loyalty

5. Communication: Timely notify the company of any issues that require customer confirmation, and promptly follow up on customer responses to properly handle customer products

6. Other: Complete other tasks assigned by superiors

1. Bachelor's degree or above, major not limited, experience not limited, English CET-4 or above, CET-6 preferred, experience in foreign trade customer service preferred;

2. Strong affinity, outgoing and cheerful, good at communication, with good customer-oriented thinking and ability, and strong customer service awareness;

3. Strong learning ability, obedience to management, and strong self-discipline;

4. Love the cross-border e-commerce industry, love the Internet, have a keen user perspective and strong empathy.

5. Strong ability to withstand pressure, able to endure hardship, and have a strong sense of responsibility;

6. Ability to use basic office software, proficient in using WORD EXCEL、 PPT。