Customer Experience Team Lead
Gladex Travel and Tours Corp.
Job Description
Benefits
Employee Recognition and Rewards
Annual Appraisal, Incentives
Government Mandated Benefits
13th Month Pay, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS
Insurance Health & Wellness
HMO
Others
Company Social Events
Perks Benefits
Annual Company Trip
Professional Development
Job Training, Professional Development
Time Off & Leave
Sick Leave, Vacation Leave
Description
- Provide exceptional post-purchase support to customers.
- Resolve product inquiries and complaints promptly.
- Maintain accurate records of customer interactions.
- Assist customers with returns and exchanges.
- Collaborate with other departments to enhance customer satisfaction.
- Meet individual and team performance targets.
- Stay updated on product knowledge and company policies.
Requirements
- Educational Qualifications: Bachelor's degree in a relevant field.
- Experience Level: Less than 1 year of customer service experience, preferably in a call center environment.
- Skills and Competencies: Proficiency in the English language, strong customer service orientation, excellent problem-solving abilities, and organizational skills.
- Responsibilities and Duties: Handle customer inquiries, resolve issues, and provide product support while ensuring customer satisfaction.
- Working Conditions: Office environment, with a possible rotation of shifts and call handling responsibilities.
- Qualities and Traits: Must be a team player with strong interpersonal skills, able to communicate effectively, and demonstrate patience and empathy towards customers.
Rollen Regino
HR and Admin ManagerGladex Travel and Tours Corp.
Active within three days
Working Location
Kassco Building. Kassco Building, 7200 Rizal Avenue Corner Lico Street and Cavite Street, Santa Cruz, Manila, Metro Manila, Philippines
Posted on 14 March 2025
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Gladex Travel and Tours Corp.
Unfinanced / Angel
101-500 Employees
Hospitality & Tourism
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