1. Franchisee Documentation & Monitoring

• Maintain a clean record of all contracts, letters of request, and franchisee files (digital and
• physical).
• Track and update contract durations, onboarding timelines, start/end dates, and franchise fee
• status.

Ensure timely reminders for renewals, expirations, or document deficiencies.

2. Franchisee Database Management

• Encode franchisee data into the Franchisee Web App according to the rollout instructions.
• Begin with newest/active franchisees and work backward to older/inactive ones.
• Follow daily encoding targets to meet the backlog of approx. 700 franchisees.
• Flag incomplete or questionable data for verification.

3. Coordination with Franchise Field Operations (FOO)

• Coordinate schedules with the FOO for:
• Site visits for new or interested franchisees
• Surprise or scheduled audits of current or old franchisees
• Store openings, if FOO’s schedule is full or overlaps
• Escalate any franchisee issues to the Franchise Supervisor if not resolvable at the admin level.
• Serve as a support bridge between FOO and back-end/admin units.

4. Franchisee Support

• Act as the main handler of the Franchisee Hotline (Slack or Viber)
• Answer inquiries, route concerns, and respond promptly
• Occasional weekend replies may be required, though minimal and not full-day work

• 2+ years in administrative, coordination, or franchise support roles – an advantage but not

required

• Detail-oriented and highly organized in file management and data entry

• Strong communication skills in both Filipino and English

• Proficient in G Suite (Gmail, Drive, Sheets, Calendar) and Slack

• Familiar with social media tools and formats (Facebook, IG, Viber, etc.)

• Willing to work flexible hours when required

• Can multitask and manage several timelines or franchisees at once

• Background in content preparation or marketing support is a plus

• Prior experience in franchising or retail operations an advantage but not required