Key Responsibilities:

-Responsible for managing collection activities of due + overdue payments from customers, including issue resolution, working towards achieving process efficiency.

-Responsible for all aspects of the collection process, identifying customer billing issues and being accountable for reducing the accounts receivables of your assigned accounts.

-Will communicate professionally with a variety of internal + external stakeholders while providing exceptional customer service.

-To ensure prompt payment from customers by regular follow ups + tracking via email or phone call

-To update accounting records in relevant systems in a timely manner, including capturing customer feedback and follow up due date.

-To act on customer feedback regarding invoicing issues, discrepancies + clarifications with relevant internal stakeholders.

-To ensure timely reconciliation + sharing of statement of accounts (SOA) with customers.

-To understand customer requirements, extending support to standardize operations where necessary.

-To participate in all accounts receivable matters at an operational level.

-To recommend accounts for escalated collection efforts via country finance or key account structure.

-To understand the end-to-end accounts receivable process, identifying redundant steps to drive continuous improvement.

-To independently analyze assigned accounts and execute a collection plan.

Please refer to job description.