Key responsibilities

Project Delivery

• Involved in performing all activities needed to maintain high productivity in employees by ensuring staff optimization
• Work with various leaders to ensure that objectives related to workforce efficiency, responsibility & targets are set and properly monitored
• Translate data into meaningful, actionable information where managers and decision makers are empowered to create informed, intelligent decisions
• Facilitate effective communication within the organization

People Management

• Provide leadership to direct reports by defining work and ensuring deadlines are understood and adhered to and that project objectives are clearly articulated and understood
• Responsible for effective resource management and attrition control. Motivate and develop group employees through leadership and example, identifying and agreeing learning and development needs as required
• Manpower planning, mapping of resources & Attrition analysis

Qualifications & Desired Skills

Experience: 5 years and/or above

Education: Graduate/Post Graduate

Skills

• At least 2 years managing a Workforce Team in a BPO setting, with at least 4 years in WFM
• Highly analytical
• Expert in Advanced Excel and Data Analysis
• COPC/Six Sigma certified preferred but not required
• Willing to work on a shifting schedule

Please refer to job description.