Workforce Management/Real Time Analyst

JobsAvenuePH

＄538-717[月薪]
现场办公 - 奎松市少于1年工作经验专科全职
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职位描述

福利待遇

  • 津贴

    伙食补贴

  • 员工表彰与奖励

    业绩加成, 员工表彰计划

  • 法定福利

    13薪, Pag-Ibig 基金, 带薪假, 菲尔健康, SSS/GSIS

  • 健康保险

    残疾保险, 健康保险, 人寿保险, 健康维护组织

  • 额外福利

    员工折扣, 睡眠区

  • 职业发展

    导师计划

  • 休假和请假

    丧假, 产假和陪产假, 育儿假, 单亲假, 休假

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职位描述

  • About the Role:
  • We are seeking a detail-oriented Workforce Analyst to join our team. In this role, you will analyze workforce data, forecast staffing needs, and optimize resource allocation to ensure operational efficiency within our BPO operations.
  • Key Responsibilities:
  • Collect and analyze workforce data, including employee turnover, recruitment, and training metrics.
  • Forecast staffing requirements to meet service level agreements and operational goals.
  • Develop and maintain employee schedules to ensure optimal coverage.
  • Monitor real-time performance metrics and adjust staffing plans as necessary.
  • Collaborate with management to identify process improvements and implement workforce strategies.
  • Prepare regular reports on workforce metrics and present findings to stakeholders.

职位要求

  • Proven experience as a Workforce Analyst or in a similar role within the BPO industry.
  • Strong analytical skills with proficiency in data analysis tools and software.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
报告文档BPO Workforce AnalystBPO RTA
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John Christopher Briagas

OwnerJobsAvenuePH

高响应率

工作地址

Cyberpark Tower 2. General Araneta, Cubao, Quezon City, 1109 Metro Manila, Philippines

发布于 03 March 2025

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