IntouchCX Training Facilitator

Training Facilitator

IntouchCX

面议

现场办公 - 宿务3-5年工作经验专科全职

职位描述

About IntouchCX

IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.

To learn more about us and our culture, follow the link to Our Story - https://youtu.be/GinyJ-abWJs

About The Job

We are changing the way people think about customer service, and we need your help! We’re seeking a Trainer to deliver training modules and run classes for our team members.

Are you a leader with a passion to help people learn? This role is responsible for delivering training materials to our team members using creative teaching techniques. We’re looking for a performance-driven individual who is eager to innovate new opportunities for curriculum development.

As Training Facilitator, You Will…

Provide training to new and existing employees
Develop and deliver training plans and curriculum to classes of up to 25 people
Develop and utilize a variety of creative teaching techniques
Develops and administers knowledge assessment testing
Assist with QA monitoring, feedback and coaching
Maintain up-to-date reporting on training progress, effectiveness and improvements
Stay informed of current client products and services
Interact with partners, ensuring they understand the training environment, successes and opportunities for development
Manage new Trainers and Training Facilitators
International Travel is Required

As Training Facilitator, You Have…

BS/BA in Education or Business Administration or equivalent work experience preferred
Knowledge of adult learning principles and the ability to implement these principles into a training curriculum
3+ years previous contact center experience preferred
Experience in customer service training
Experience in coaching and mentoring
Knowledge of existing and emerging training methods and tools
Knowledge of call center systems, ACD/IVR and performance statistics
Strong verbal and written communication skills, including presentation skills
Strong analytical and problem solving skills
Ability to build rapport with clients and interact with team members at various position levels
Ability to multitask effectively and work in a fast paced environment
Ability to develop employees through positive motivation
Ability to adapt to change and innovation
Ability to potentially travel
Skills in MS Office programs (Word, Excel and PowerPoint)
Valid travel documents for international travel