IT Technical Support

Strategic Networks, Inc.

＄266-355[月薪]
现场办公 - 帕西格1-3年经验本科全职
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职位描述

福利待遇

  • 员工表彰与奖励

    员工表彰计划

  • 法定福利

    13薪, Pag-Ibig 基金, 菲尔健康, SSS/GSIS

  • 健康保险

    意外死亡和伤残保险, 健康维护组织

  • 休假和请假

    产假和陪产假, 病假, 休假

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职位描述

  • Provide incident and request management support to all end user devices. (Desktop, Laptop, Monitor, VPN, Printers, Scanner).
  • Experience in Windows & non-Windows Operating environment
  • Recommend and apply solutions, including on-site repair for remote users
  • Provide support to end users relating to hardware and software, computer applications, LAN components and peripherals.
  • Determine and execute system reconfiguration needs.
  • Establish end user service level agreements.
  • Carry out on-site analysis, identification, and resolution of difficult desktop problems for end users.
  • Supervise complaint ticketing system and follow timely resolution of all work orders.
  • Demonstrated ability to provide user support by means of remote access tools.
  • Provide status update to the ticketing tools in a timely manner.
  • Analyze completed end user device requests and incidents to identify and recommend process improvements and identify any process compliance issues.
  • Monitor and repair all IT / office equipment and tools and make sure that all software systems are running smoothly

职位要求

  • Must have at least 1 year of technical work experience
  • Amenable to work in 3 sites, Makati, Taguig, Pasig
Hardware TroubleshootingSoftware TroubleshootingNetwork TroubleshootingTicket Management
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Huertas Ali

HR OfficerStrategic Networks, Inc.

三天内活跃

工作地址

Ortigas Center. Ortigas Center, Pasig City, Metro Manila, Philippines

发布于 02 June 2025

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Strategic Networks, Inc.

51-100人

信息技术

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