It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Number of Opening: 1

The DCX Client Services Home-Based Inside Sales Representative is a valued and essential part of the customer experience. You will be responsible for all backend project management while working closely with end users, sales executives, suppliers, and account managers to ensure a great customer service experience. You will also be responsible for helping the assigned sales executive develop long-term relationships with a portfolio of clients and connecting with those clients to provide them with promotional product solutions.

REQUIRED CORE COMPETENCIES

• Strong Communication Skills: Excellent verbal and written communication skills are essential for interacting with clients and building relationships.
• Sales Skills: Proven ability to identify needs, present solutions, and close deals.
• Customer Service Skills: Ability to provide excellent customer service and resolve issues effectively.
• Product Knowledge: Understanding promotional products, their applications, and the industry.
• Organizational Skills: Ability to manage multiple tasks, prioritize effectively, and maintain accurate records.
• Proficiency in CRM Systems: Experience with CRM software like HubSpot, Zoho, or similar platforms.
• Ability to Work Independently and as Part of a Team: Ability to work autonomously and collaborate effectively with colleagues.
• Self-Motivation and Target-Driven: A strong desire to succeed and achieve sales goals.

WHAT YOU WILL DO

• Generating Leads and Qualifying Prospects: Identifying potential customers and determining their needs and suitability for promotional products.
• Building Relationships: Establishing rapport with clients, understanding their needs, and offering tailored solutions.
• Presenting Products and Solutions: Providing detailed information about promotional products, their features, and benefits, and demonstrating how they can meet customer needs.
• Closing Sales: Negotiating deals, processing orders, and ensuring customer satisfaction.
• Customer Service: Addressing inquiries, resolving issues, and providing ongoing support to clients.
• Staying Updated: Keeping abreast of industry trends, competitor activities, and new product offerings.
• Utilizing Sales Tools: Using CRM systems, email marketing platforms, and other tools to manage leads, track sales activities, and improve efficiency.

WHAT WE LOOK FOR

• Education: Bachelor's degree in Marketing, Communications, and Business Administration, or any related field.
• Experience: 3-4 years of direct Promotional, Customer Service, or Order Management role.
• Language Proficiency: Strong verbal, written, and English communication skills.
• Working schedule: Ability to work overnight/graveyard shifts in Philippine time or within US operating hours.
• Technical Skills: Proficient in both Microsoft and Google applications. Basic exposure to Adobe Illustrator, Adobe Photoshop, and Canva is ideal.
• Industry Specific Software/Knowledge:
• Direct experience in the promotional industry or comparable e-commerce experience is beneficial.
• Customer orientation and the ability to adapt to and respond to diverse types of characters.
• Comfortable with social media marketing.
• Various promotional industry-specific software (i.e., Sage, ESP, CommonSku, Syncore)

WHAT WE OFFER

• Salary Range: PHP 35,000 - 40,000
• Industry: Promotional Products
• Job Type: Full-time
• Work Shift: 8:00 AM - 5:00 PM CST (USA)
• Workdays: Monday through Friday (USA)
• Benefits of working with us:
• Industry-leading salary packages
• Permanent work-from-home setup
• Company equipment provided
• Internet stipends upon regularization
• HMO Coverage
• PTO credits and service incentive leaves
• Major spring and winter company live events
• Monthly employee appreciation virtual events
• Company-provided career skills training courses
• A company culture focused on your personal and professional growth

WHO WE ARE

DCX stands out as a leading BPO (Business Process Outsourcing) company that takes pride in assisting growth-focused small and medium-sized businesses across the United States to discover the perfect global talent to enhance their teams.

At DCX, our core beliefs center around fostering growth and making hiring easy. We are dedicated to helping business owners, executives, and industry leaders, primarily within the promotional products industry, in their search for superstar team members.

If you are on the lookout for a company that values growth and places a strong emphasis on its people-centered culture, then DCX is the place for you. As we say around here, LET'S GROW!

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Please refer to job description.