• Performs tasks based on established procedures.
• Uses data organizing and coordination skills to perform business support or technical work.
• Requires vocational training, certifications, licensures, or equivalent experience.
  
  

• Has advanced and specialized expertise within a range of analytical or operational processes.
• Completes assignments and facilitates the work of others.
• May coordinate assignments beyond work area.
• Proposes improvements to processes and methods.
• Acts as a lead, coordinating the work of others, but is not a supervisor.
• Works autonomously within established procedures.
  
  

• Has developed skills in a range of processes, procedures, and systems.
• Acts as a technical expert in some areas.
  
  

• Understanding of how best teams integrate and work together to achieve company goals.
  
  

• Impacts a team, by example, through the quality service and information provided
• Suggests work procedure and practice enhancements to improve efficiency.
  
  

• Serves as a team lead.
• May allocate work to team members.
• Provides subject matter guidance to junior team members.
  
  

• Provides solutions to atypical problems with little or no precedent.
  
  

• Exchanges information and ideas effectively.
  
  

• Answers telephone, e-mail, or chat queries related to HR following client policies and procedures.
• Resolves telephone and chat inquiries quickly.
• Assists employees and managers in the completion of appropriate forms, navigation of HR systems, processes, and policies.
• Investigates any issues raised by the client's employees related to incorrect payments/incorrect records.
• Provides information to employees and HR on matters pertaining to personnel forms and records.
• Initiates appropriate actions as required by HR or employee.
• Advises on benefit plan options.
• Performs other duties as assigned.
• Complies with all policies and standards.
  
  

Please refer to job description.