• Perform inbound and outbound calls to/from patients, insurance representatives, and onsite counterparts, as well as doctor's and law offices, when applicable.
• Update the billing system with pertinent patient information coming from patients and other authorized entities.
• Be able to work off existing billing software (GVT, TRIZETTO, and other tools required to complete the task at hand) and bill cases as well as follow-up accounts receivables, and prepare patient invoices as needed.
• Post payments made by patients or by their representatives through the company's online payment portal partner -- electronic and/or mailed payments.
• Comply and execute ad hoc tasks assigned by the direct supervisor/manager and/or onshore billing manager.
• Be able to correct erroneous billing information such as bill/remit codes, bill charges, and the like
• Be able to meet minimum target metrics and provide excellent customer experience to all patients, doctors, and its partner insurances.
  
  

• With BPO experience of at least 1 year in a healthcare account
• At Least 1 year of Healthcare BPO / Billing experience is required
• Knowledge of ICD-10, CPT, and HCPCS billing in the US healthcare setting
• Background in processing Claims/Claims Rejections and Appeals is a plus
• Familiarity with GVT, TRIZETTO, and other Billing software is a plus
• Familiarity with most healthcare insurance tools is a plus

Please refer to job description.