Customer Service Manager

Artemisplus Express Inc./Kitchen City

$266-354[月薪]
现场办公 - 卡维泰少于1年工作经验专科全职
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职位描述

福利待遇

  • 员工表彰与奖励

    员工表彰计划

  • 法定福利

    13薪, 员工贷款, Pag-Ibig 基金, 菲尔健康, SSS/GSIS

  • 休假和请假

    产假和陪产假, 病假, 休假

职位描述

Lead the customer service function within a food establishment, ensuring seamless operations, positive guest experiences, and cohesive coordination between front‑of‑house and kitchen teams.

  • Develop and uphold customer‑service standards, policies, and SOPs (e.g., handling feedback, complaints, service recovery).
  • Oversee daily service operations, including shift coordination, issue escalation, resource allocation.
  • Take ownership of escalated customer issues and drive resolution; monitor follow‑through.
  • Collaborate with kitchen and operations to ensure product availability, quality, and adherence to food safety protocols.
  • Analyze service metrics and compile reports to improve customer satisfaction and operational efficiency.
  • Coordinate with marketing, vendors, and logistics to support promotions, events, and supply needs.

职位要求

  • At least vocational graduate.
  • With experience as a Dining Supervisor.
  • With pleasing personality.
  • Leadership & coaching: capable of building team culture and resolving conflict.
  • Excellent communication and interpersonal skills to engage with staff, customers, and vendors
  • Strong customer‑service orientation with problem‑solving aptitude.
  • Organizational skills and adaptability to handle multiple priorities during peak hours.
  • Attention to detail, stamina, and composure in fast‑paced settings
客户服务解决问题呼叫中心人际交往能力销售推介和结束非常有职业道德技术技能人际交往能力
Preview

Melissa Salopado

HR SR. SUPERVISORArtemisplus Express Inc./Kitchen City

三天内活跃

工作地址

Gateway Park, General Trias. General Trias, Cavite, Philippines

发布于 20 June 2025

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