• Strictly College Graduate of CEC, IT or any tech related courses
• Atleast 1 year Experience as a Trainer in BPO industry
• Experience in doing product specific training and/or upskilling
• Experience doing Training Needs Analysis is a plus
• Experience handling blended accounts

Core Duties

• Conduct new hire training for customer service, sales, or support representatives
• Deliver process and product training based on client requirements
• Create and update training materials, manuals, and presentations
• Facilitate classroom, virtual, and hands-on training sessions
• Assess trainee performance through tests, mock calls, and evaluations
• Provide coaching and feedback to trainees and endorsed employees
• Support nesting and transition phases after training
• Work with Operations and QA teams to align training with KPIs
• Track and report training progress and certification results
• Identify skill gaps and recommend refresher training
• Ensure compliance with company and client standards
• Assist in onboarding activities and orientation sessions