Operations Manager/Supervisor

Bravissimo Resourcing Inc.

Negociável
No - Manila5-10 anos ExpBacharelTempo Inteiro
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Descrição do Trabalho

Benefícios

  • Benefícios gerenciados pelo Governo

    Pagamento no décimo terceiro mês, Feriados Pagos

  • Saúde e Bem-Estar

    HMO

  • Tempo de desligamento e Saída

    Licença médica, Férias Deixadas

Operations Manager (Pioneer Account)


Qualifications:

  • Bachelor's Degree in any field
  • 7–8 years of related experience in operations management.
  • At least 2-3 years of experience in managing Supervisors, Team Leads, or Associate Managers.
  • Experience in HCM Platforms (Workday, ADP, SAP) is required.
  • Experience in Customer Service or similar functions.
  • Proven leadership in launching new BPO accounts, transitions, or pilot programs.
  • Deep competency in capacity planning, WFM forecasting, and cost modeling needed for a new account.
  • Experience in continuous improvement frameworks (Lean Six Sigma preferred).
  • Familiarity with HRIS/HCM, payroll, or SaaS support environments (UKG, ADP, Workday, etc.) highly preferred.
  • Ability to work with cross-functional teams (Recruitment, Training, Quality, WFM, HR, IT, Facilities) to execute launch objectives.
  • Strong analytical and dashboard-building skills; ability to define KPIs, SLAs, and metrics.


Key Responsibilities:

  • Manage performance for Associate Managers, Team Leads, and Associates to meet SLAs and KPIs.
  • Lead multiple programs or LOBs, including Profit & Loss accountability.
  • Act as site POC and oversee business continuity requirements.
  • Lead the creation of SOPs, governance structures, reporting models, escalation matrices, and standard workflows.
  • Drive client calibration rituals, success metrics definition, and performance governance (daily/weekly/monthly cycles).
  • Oversee all pilot readiness components: hiring waves, WFM staffing plans, nesting strategy, TTT, and IT readiness.


Preview

MJ Pascua

Recruiter Bravissimo Resourcing Inc.

Responder Hoje 0 Vezes

Local de trabalho

Madison Street Corner, Pioneer St,, Unit 604 Globe Telecom Plaza Tower 1, Mandaluyong City, BRISolutions - Bravissimo Resourcing, Inc., Unit 813 Globe Telecom Plaza Tower 2, Madison, Corner Pioneer St, Street, Mandaluyong, 1550 Metro Manila, Philippines

Postado em 26 January 2026

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