Job Responsibilities:

Responsible for handling inquiries, complaints, and other customer service-related matters from Japanese users, providing efficient and professional service;

Answer user questions through online chat, email, phone, and other channels, ensuring customer satisfaction;

Provide feedback and follow up on customer needs, coordinating with internal teams to optimize the user experience;

Stay updated on industry trends, assisting in the optimization of customer service processes to enhance service quality;

Complete other tasks assigned by superiors.