• Answer incoming calls, chats, or emails from customers in a professional and courteous manner
• Provide accurate information regarding products, services, and policies
• Assist customers with billing, account issues, and client concerns
• Resolve customer issues efficiently and escalate complex cases when necessary.
• Maintain a positive, empathetic, and professional attitude toward customers at all times
• Document customer interactions accurately in the system
• Meet performance targets such as quality, productivity, and customer satisfaction

Requirements:

• Open to College Graduates /Fresh Grads (No BPO experience required!)
• Open to High School Graduates with at least 6 months BPO experience
• Must be willing to work on Night Shift
• Good English communication skills
• Willing to work on shifting schedules, weekends, and holidays.