The ideal candidate will have a basic understanding of healthcare claims and reimbursement processes, strong communication skills, and the ability to remain composed during challenging interactions. If you’re passionate about helping others and thrive in a fast-paced call center environment, we’d love to hear from you.

Duties and Responsibilities

• Respond to patient inquiries, requests, and disputes over the phone by clarifying, researching, locating, and providing accurate information.
• Process patient credit card payments over the phone to resolve outstanding self-pay balances.
• Demonstrate basic working knowledge of healthcare claims processing
• Understand fundamental concepts in healthcare reimbursement methodologies and the revenue cycle.
• Utilize GE and Epic workflow systems, along with other available tools, to manage tasks efficiently.
• Analyze, identify, and resolve issues on patient accounts with accuracy and professionalism.
• Interact cooperatively and courteously with patients, visitors, co-workers, management, and clients.
• Adhere to all policies and procedures established for the client and team.
• Meet and maintain daily productivity standards as outlined in departmental policies.
• Meet and maintain quality standards in accordance with departmental expectations.
• Maintain confidentiality at all times and comply with HIPAA and PHI guidelines.
• Remain composed and professional when handling difficult or escalated customer calls.
• Perform all tasks related to the Call Center Department’s areas of responsibility.
• Carry out other related duties and special projects as assigned.

Qualifications

• At least 1 year min. experience handling a healthcare account from a BPO or Shared Services
• Ability to work independently and collaboratively in a team environment
• Proficiency in Microsoft Office applications
• Strong verbal communication skills
• Strong organizational and time management abilities
• English-speaking proficiency required; bilingual skills are a plus
• Ability to remain calm and professional when handling difficult customer calls