Call Center Agent

StackPH

$354-443[Mensual]
No - MandaueSem necessidade ExpEnsino Médio Alto/SeniorTempo Inteiro
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Descrição:

Job Title: Customer Service Representatives - virtual Process

Location: Mandaue City Cebu

Employment Type: Full-Time

Work Schedule: Shifting Schedule


Job Summary:

We are looking for a dependable and tech-savvy Customer Service

Representative (CSR) to join our virtual support team. This role involves providing high-quality service through digital channels in a fully remote work environment. You will resolve customer issues, provide information, and ensure customer satisfaction using a standardized virtual service process.


Key Responsibilities:

  • Handle incoming customer inquiries via email, live chat, phone, or messaging apps in a remote setting.
  • Follow a structured virtual customer service process to respond, resolve, and document issues.
  • Utilize company platforms such as CRM, ticketing systems, knowledge base, and communication tools to manage cases.
  • Maintain accurate, real-time documentation of all interactions in the system.
  • Escalate unresolved issues to appropriate virtual support levels or departments.
  • Meet remote performance metrics including response time, resolution rate, and CSAT.
  • Attend virtual team meetings, training sessions, and coaching calls as required.
  • Adhere to data privacy, remote work, and customer service policies.


Requirements:

  • Previous experience in a customer service or virtual support role (preferred).
  • Strong communication skills — written and verbal.
  • Proficiency with virtual tools (e.g., Zendesk, Intercom, Salesforce, Zoom, Slack).
  • High-speed internet and a quiet, distraction-free home workspace.
  • Ability to multitask across platforms and handle a digital workflow independently.
  • Willingness to work flexible hours, including weekends or evenings if needed.


Preferred Qualifications:

  • At least Highschool Grad or College grad or undergrad.
  • BPO Experience is not required.
  • Must be proficient in English.


Benefits:

  • Paid training and development
  • Performance-based incentives

Requisito

Qualifacations:

  • Highschool grad or College grad, College Undergraduate.
  • BPO experience not required but an advantage.


Availability & Schedule

  • Willingness to work flexible shifts, including:
  • Nights, weekends, and holidays
  • Rotating schedules or fixed shifts depending on operational needs
Idioma InglêsJogador de equipeAtendimento ao clienteAgendamento
Preview

John Axl

Talent Sourcing SpecialistStackPH

Mais de dez respostas hoje

Local de trabalho

SM J Mall165 A. S. Fortuna St, Mandaue, 6014 Cebu, Philippines

Postado em 08 July 2025

StackPH

Pré-Série A

101-500 funcionários

BPO & Centro de Chamadas

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