• Provide first-level technical support to clients via phone, email, and remote access
• Diagnose and resolve hardware, software, and network issues for multiple clients
• Install, configure, and maintain computer hardware, software, and peripherals
• Troubleshoot Windows Desktop and Microsoft Office applications
• Assist with user account management, including password resets and access provisioning
• Monitor and respond to helpdesk tickets promptly, ensuring SLAs are met
• Escalate complex issues to higher-level support teams when necessary
• Document and track issues, resolutions, and procedures in the helpdesk system
• Conduct remote troubleshooting and provide clear instructions to clients
• Assist with IT projects for clients, such as system upgrades, deployments, and email migrations
• Deliver excellent customer service and ensure client satisfaction
  
  
  

• Excellent communication skills, with the ability to explain technical concepts to non-technical users
• Experience in an MSP environment is a plus
• Strong knowledge of Windows and macOS operating systems
• Experience with Active Directory and Office 365 administration
• Familiarity with networking concepts and remote desktop tools
• Strong skills in creating and maintaining accurate and clear technical documentation
• Demonstrated expertise in at least 3 of the following areas, with the ability to learn others quickly:
• RMM tools (e.g., Datto)
• PSA/Helpdesk systems (e.g., HaloPSA)
• Remote Access tools (e.g., ConnectWise)
• Windows/Linux Servers
• Windows/Linux/Mac Desktops (Hardware and Software)
• Backup solutions
• Microsoft 365 administration
• Microsoft Office troubleshooting
• PowerShell scripting
• Strong problem-solving abilities and attention to detail
• Ability to work independently and collaboratively within a team
• Quick learner with a growth mindset
• Self-starter with a proactive and positive attitude
• Intellectually curious and passionate about exploring new technologies and solutions
  
  

• Networking: Basic to intermediate knowledge of networking principles and equipment
• VOIP/Phones: Familiarity with VOIP systems and telephony
• Print: Experience in managing and troubleshooting print environments
• Security: Understanding of IT security principles and practices
  
  
  

• 1 Fully Functioning Desktop or Laptop - 1 for backup
• Second Monitor
• Intel Core i5 or higher - 16 GB Ram or more multitasking
• Backup for Power Outage - Generator/Powerbanks or Alternative Location
• Headset with Noise Canceling feature
• Wired internet connection of 25mbps or more
• Backup internet connection of 5mbps or more
  
  
  

• Permanent Work from Home
• Competitive Salary
• HMO
• Mental health programs
• Maternity Assistance thru HMO (Female Employees)
• Paid Vacation Leave
• Technology Allowance
• Internet Allowance
• Weekly Payout
• Career growth and advancement

Please refer to job description.