Service Desk Transformation Consultant

Recruitify_HR

$1.9-2.4K[Bulanan]
Hibrid - Bandar Quezon5 - 10 Tahun PengalamanSarjana MudaSepenuh-masa
Kongsi

Keterangan Kerja

Manfaat

  • Elaun

    Elaun Pengangkutan, Elaun Perumahan, Bayaran Balik Perubatan

  • Pengiktirafan dan Ganjaran Pekerja

    Pelan Insentif Ekuiti, Bonus Prestasi, Insentif

  • Insurans Kesihatan & Kesejahteraan

    HMO

  • Faedah Tambahan

    Lawatan Tahunan Syarikat, Makanan Percuma, Kuarter Tidur

Baca Lebih Lanjut

Description

We are looking for a skilled Service Desk Transformation Consultant to drive transformation initiatives for our Service Desk operations. You will collaborate with cross-functional teams, design solutions, and leverage AI technologies to improve service delivery and automation.

  • Lead Service Desk transformation and automation initiatives.
  • Provide consulting solutions and presales support where required.
  • Collaborate with cross-functional teams and communicate AI concepts to non-technical stakeholders.
  • Implement and optimize AI frameworks including Generative AI (GenAI), Machine Learning (ML), and Natural Language Processing (NLP).
  • Drive process improvements within BPO Service Desk operations.

Requirements

  • Bachelor’s/College Degree, preferably in IT.
  • 6–8 years of experience in IT Service Desk operations.
  • Prior consulting and automation experience is required.
  • Presales/solution experience is a plus.
  • Familiarity with GenAI models, ML, NLP, and AI frameworks preferred.
  • BPO experience is required.

What We Offer

  • Competitive salary and benefits.
  • Hybrid work setup (subject to business requirements).
  • Opportunity to work with cutting-edge AI solutions in IT Service Desk transformation.
GenAI modelsMLNLPAiIT Service DeskBPO experience is a mustBachelor’s/College Degree6–8 yrs IT Service Deskautomation experiencePengurusan Pihak Berkepentingan
Preview

Munachimso Dike

HR managerRecruitify_HR

Dibalas 9 minit yang lalu

Disiarkan pada 18 February 2026

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Tidak Memerlukan Pembiayaan

<50 Pekerja

BPO & Pusat Panggilan

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