• Diagnose and resolve hardware and software issues for clients.
• Provide technical support via phone, email, and chat.
• Document troubleshooting steps and solutions in the ticketing system.
• Collaborate with team members to enhance troubleshooting processes.
• Conduct training sessions for junior staff on troubleshooting techniques.

Requirements

• Educational Qualifications: Completed at least 2 years in college with no back subject or 72 units completed in college
• Experience Level: Minimum of 2 years of experience with Search Engine Ads, with a deep, hands-on understanding of both Search Campaigns
• Skills and Competencies: Strong problem-solving skills and attention to detail
• Qualities and Traits: Excellent communication skills and ability to work under pressure
• Responsibilities and Duties: Familiarity with a variety of operating systems and applications
• Working Conditions: Ability to work flexible hours, including evenings and weekends if necessary