Make your next big career move by applying as KMC Solutions' next CUSTOMER EXPERIENCE SPECIALIST – US MARKET!

We are building a small, high-performing Symbos team dedicated to BSD’s US operations. You’ll be the voice and heart of the customer experience—helping prescribers, patients, and partners with orders, product information, and status updates. This is a role for someone who takes pride in getting the details right, following instructions precisely, and genuinely caring about each customer’s needs. You will work closely with a small, supportive team where collaboration and quality matter most.

On top of your salary, here are the exciting benefits you can look forward to:

• Competitive salary and benefits package.
• A role in a purpose-driven, high-care team that values both people and performance.
• Comprehensive onboarding and training tailored to BSD’s needs.
• Clear career growth pathways within Symbos as we expand.
• A supportive culture where you can do your best work and keep getting better every day 

The main responsibilities of a CUSTOMER EXPERIENCE SPECIALIST – US MARKET include:

• Deliver exceptional service to US-based customers via phone, email, and other channels
• Listen to customer needs and provide accurate, timely solutions in line with documented procedures
• Process and update orders with precision while ensuring compliance and quality standards
• Maintain accurate records in the CRM system
• Keep customers informed on order progress and resolve issues promptly and empathetically
• Follow standard operating procedures to ensure consistent, high-quality service
• Collaborate with colleagues to share updates, solve problems, and improve processes

• At least 1–2 years of customer service or customer experience, ideally supporting US-based customers
• Preference for candidates with healthcare support experience; retail or insurance background also considered
• Excellent English communication skills—friendly, professional, and clear
• Proven ability to follow detailed instructions and maintain accuracy under pressure
• Empathetic, patient, and customer-focused in every interaction
• Comfortable with hybrid voice and chat support, with voice as the primary channel
• Able to work US business hours and adapt to seasonal peaks
• Experience working in small, high-performance teams preferred
• Familiarity with CRM or order management systems
• Strong organisational skills and a commitment to meeting deadlines