• Track and manage accounts receivable, ensuring aging amounts remain within targeted levels.
• Regularly check the status of submitted claims to ensure timely processing and payment.
• Resubmit claims for appeal as necessary, working to resolve any issues that may delay payment.
• Prepare and send out patient statements in a timely and accurate manner.
• Conduct patient collection phone calls, professionally addressing outstanding balances and negotiating payment arrangements.
• Respond to patient phone inquiries regarding their accounts, providing clear and helpful information.
• Accept phone payments from patients, ensuring accurate processing and record-keeping.
  
  
  

• This role is offered on a consultancy basis with a minimum 6-month contract, subject to renewal based on performance and business needs.
• Must have at least 1 year of experience in a BPO or Call Center environment.
• Experience with phone collections, particularly on US accounts, is desirable but not required.
• Previous experience in Medical Billing or Medical Collections is a plus but not mandatory.
• Knowledge of the US healthcare system, including Medicare, Medicaid, commercial payers, and contracted networks, is highly beneficial.
• Must possess excellent verbal and written English communication skills.
  
  
  

• Equipment/ company computer is provided
• Work from Home
  

Please refer to job description.