Real Time Analyst

E-Solutions IT Services

＄628-717[月薪]
现场办公 - 蒙廷卢帕1-3年经验学历不限全职
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职位描述

福利待遇

  • 法定福利

    13薪, Pag-Ibig 基金, 带薪假, 菲尔健康, SSS/GSIS

职位描述

  • Monitor and evaluate customer interactions (calls, chats, and emails) to assess the quality of service provided by agents.
  • Identify patterns, trends, and areas of improvement in customer interactions, especially related to debit/credit card issues and fraud detection.
  • Collaborate with operations and training teams to provide actionable feedback and drive performance improvements.
  • Maintain and update quality monitoring systems and calibration sessions to ensure scoring consistency.
  • Prepare regular quality reports, highlighting insights and recommendations based on data analysis.
  • Ensure compliance with industry regulations, internal policies, and client-specific quality standards.

职位要求

  • Minimum 1 year of work experience as a Quality Analyst in a BPO setting.
  • Hands-on experience supporting credit/debit card services and fraud detection processes.
  • Strong analytical skills with the ability to detect trends and draw insights from data and customer interactions.
  • Excellent communication and interpersonal skills.
  • Proficiency in using quality monitoring tools and CRM systems.
  • Knowledge of BPO KPIs, compliance standards, and performance metrics.
Quality Analyst英语客户服务有团队精神的人非常有职业道德技术技能呼叫中心金融知识
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Patrick Fernando

Senior RecruiterE-Solutions IT Services

三天内活跃

工作地址

Alabang. Alabang, Muntinlupa, Metro Manila, Philippines

发布于 26 May 2025

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