• Ensures that System Access Documentation is updated at all times
• Ensures that System Access Rights documents and procedures are strictly enforced
• Safekeeps of logical and physical keys for systems owned, if applicable
• Provides strategic direction and initiatives to promote usage of the real-time payments platform services
• Handles general platform administration and management of the real-time payments
• Announces scheduled downtimes and inform extraordinary incidents to the platform’s stakeholders
• Develops platform policies and procedures in support of operations, sales, customer service, audit and technology
• Monitors availability and performance of platform-related projects and deliverables
• Monitors platform performance such as enrollment, usage and efficiency in support of revenue and cost initiatives.
• Reviews and update of UTCs to ensure proper billing to Product Units
• Does continuous risk assessment to ensure transactional security and compliance to standards, e.g. platform management, information security and regulatory
• Supports user training, education, tutorial and orientation about the platform and its services
• Liaises with Marketing for PR initiatives and rollouts
• Performs day-to-day platform support for inquiries from internal units, problem resolutions, special-handling clients, branch coordination/communication, etc.
• Liaises with internal and external contacts, if any, to ensure proper coordination and timely delivery/implementation of projects
• Formulates and recommend changes and implement guidelines, policies and procedures concerning functions and system support to ensure efficient use of technology resources
• Ensures compliance to Information Security policies, procedures and work instructions contained in the Information Security Manual
• Ensures that agreed turn-around times (TAT) are met for the processing of access maintenance requests being handled by the department
• Ensures compliance to internal and external audit and other regulatory institutions
• Manages platform development by introducing and planning new features, concepts and enhancements, supported by business cases and financial justification
• Acts as Enterprise Project Manager (EPM) for Platform-initiated projects
• Reviews of business requirements to ensure consistent customer experience and endorse it to Systems and Projects for technical development.
• Analyzes market and provide competitive analysis by performing a competitive scan to ensure continued superior and relevant menu of offerings of the platform
• On-boards of new products and services as well as enhancement to existing services which includes review of requirements prior to endorsement for implementation by Systems Integration Department
• Reviews of technical design including UI and flow to ensure a swift and hassle-free experience for client
• Conducts regular performance appraisals of subordinates
• Performs Personnel Administrative Functions
• Acts as backup of the Real-time Payments Support Head (if needed)
• Implements Special Projects as needed
• Perform all other related functions which may be assigned by the Division/Department Head
  
  

• Bachelor’s degree in business or other business/finance/IT related course is preferred
• Must have at least 2 years of related experience
• Must have knowledge in Project Management
• Must have knowledge in Risk Management and Compliance process
• Must have knowledge in Budget control methods, policies, and procedures
• Must have knowledge in Data and access management policies and procedures
• Above-average communication skills
• Proficient in oral and written communication
• Able to lead and motivate a team
• Able to apply sound problem-solving techniques to various situations
• Organized and can work effectively
• Can provide coaching and mentoring to subordinates
  
  

Please refer to job description.