Job Summary:

As an Area Operations Manager, your primary responsibility is to provide comprehensive support to franchise stores within your designated area. This role encompasses coaching store team leaders, conducting store audits, and ensuring operational excellence to drive the success of franchise businesses. You will act as a vital link between franchisees and the franchisor, offering guidance, training, and oversight to optimize store performance.

Key Responsibilities:

Franchise Support and Coaching:

• Serve as the primary point of contact for franchisees and store team leaders, offering guidance, coaching, and support to enhance their operational capabilities.
• Conduct regular coaching sessions with store team leaders to improve their leadership skills, sales techniques, and customer service abilities.
• Collaborate with franchise owners and store managers to identify areas for improvement and develop action plans to address challenges effectively.

Store Audits and Performance Evaluation:

• Perform regular audits of franchise locations to assess compliance with brand standards, operational procedures, and customer service expectations.
• Evaluate store performance metrics, including sales data, inventory management, and staff productivity, to identify opportunities for improvement.
• Provide actionable feedback based on audit findings to franchisees and store managers, assisting them in implementing corrective actions and driving continuous improvement.

Operational Excellence:

• Ensure that franchise stores maintain consistent adherence to brand standards, policies, and procedures.
• Develop and implement operational best practices to optimize efficiency, minimize costs, and maximize profitability across all franchise locations.
• Proactively address operational challenges and collaborate with franchise owners and store managers to find effective solutions.

Relationship Management:

• Cultivate strong relationships with franchise owners, store managers, and team leaders, fostering trust and collaboration to drive business success.
• Act as an advocate for franchisees within the franchisor organization, representing their interests and advocating for resources and support as needed.
• Collaborate closely with cross-functional teams within the franchisor organization, including marketing, operations, and finance, to ensure alignment and consistency in business objectives.

Qualifications and Skills:

• Bachelor's degree in business administration, management, or a related field.
• Previous experience in franchise operations management or a similar role within the retail or hospitality industry.
• Strong leadership and coaching skills, with the ability to motivate and inspire store team leaders to achieve their full potential.
• Excellent communication and interpersonal skills, with the ability to build rapport and effectively collaborate with diverse stakeholders.
• Analytical mindset with a proactive approach to problem-solving and driving operational improvements.
• Flexibility to travel frequently within the designated area to visit franchise locations and provide on-site support and coaching.
• Commitment to upholding brand standards and fostering a culture of excellence and accountability within franchise stores.