Medical Technical Support Specialist

Risewave Consulting Inc.

$681-851[Bulanan]
Di tempat - Pasig3-5 Tahun KedaluwarsaS1Penuh waktu
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Deskripsi Pekerjaan

Keuntungan

  • Penghargaan Karyawan

    Bonus Kinerja

  • Manfaat yang Diamanatkan Pemerintah

    Gaji Bulan ke-13, Dana Pag-Ibig, Kesehatan Phil, SSS/GSIS

  • Asuransi Kesehatan & Kesejahteraan

    Asuransi Kesehatan, Organisasi perawatan kesehatan

  • Waktu Istirahat & Cuti

    Cuti sakit, Cuti Liburan

  • Keseimbangan Kehidupan Kerja

    Bekerja Dari Rumah

Baca lebih lanjut

We are looking for a Medical Technical Support Specialist with a background in Medical Technology or Clinical Laboratory to join our growing team. In this role, you will provide high-quality technical assistance and customer support for in-vitro diagnostics (IVD) devices and laboratory systems. You’ll work closely with customers, field engineers, and internal teams to troubleshoot issues and ensure optimal product performance.

This is a great opportunity for licensed Medical Technologists or IVD Field Engineers seeking a transition into a support-focused role.


Key Responsibilities

  • Provide remote technical support for IVD devices and laboratory systems to clients and healthcare professionals
  • Troubleshoot and resolve technical issues related to instrument performance, software, or user application
  • Document cases, resolutions, and follow-up actions in the ticketing system
  • Collaborate with field service engineers and product specialists to escalate and resolve complex issues
  • Maintain product knowledge through continuous learning and training sessions
  • Ensure timely and accurate communication with internal and external stakeholders


Qualifications

  • 3 to 5 years of experience in Medical TechnologyClinical Laboratory, or related IVD field
  • Strong understanding of clinical laboratory workflows and diagnostic equipment
  • Good English communication skills – both verbal and written
  • Experience in technical support, customer service, or field engineering is an advantage
  • Open to Field Engineers in the IVD industry who are willing to shift into a technical support role
  • Strong analytical and problem-solving skills
  • Proficiency in using support tools, CRM systems, or remote troubleshooting platforms is a plus
  • Willingness to work flexible hours depending on customer needs or global support requirements
Preview

Rhia Alfaras

Technical RecruiterRisewave Consulting Inc.

Aktif dalam tiga hari

Lokasi Kerja

Risewave Consulting, Inc., San Antonio, Pasig, Metro Manila, Philippines

Diposting di 24 September 2025

Risewave Consulting Inc.

101-500 Karyawan

Sumber Daya Manusia

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Staffing and Recruitment

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