We are seeking a highly responsible and detail-oriented Virtual Medical Receptionist to join our dynamic healthcare team. The ideal candidate will be adept at multitasking, possess excellent communication skills, and be proficient in managing multiple communication channels. This role is crucial in maintaining patient confidentiality and adhering to HIPAA regulations.

Responsibilities:

• Phone and Communication Management: Answer incoming phone calls, manage various communication channels, and provide exemplary customer service to both patients and healthcare providers.
• Appointment Scheduling: Efficiently schedule and manage patient appointments to ensure optimal use of healthcare providers' time.
• Lab Results Communication: Promptly communicate lab results to patients in accordance with established protocols.
• E-fax Management: Oversee the e-fax queue to ensure all documents are processed and filed accurately.
• Team Coordination: Collaborate with the office-based team to ensure smooth operations and maintain strict HIPAA compliance.

Requirements:

• Technology Proficiency: Familiarity with EMR systems, video conferencing tools (e.g., Zoom, Microsoft Teams), and standard office software.
• Communication Skills: Superior verbal and written communication skills are essential.
• Organizational Skills: Strong multitasking abilities and a keen attention to detail.
• Compliance: A solid understanding of HIPAA regulations and a strong commitment to maintaining patient privacy.

Experience:

• Previous experience in a medical receptionist role or a similar position is preferred.
• Nursing graduates/Medical Professionals with BPO or VA experience are welcome to apply

Competencies:

• Ability to handle multiple tasks efficiently and effectively.
• Exceptional customer service orientation.
• Proactive and self-motivated with a strong work ethic.
• Ability to work collaboratively in a remote team environment.

Please refer to job description.