Essential Functions:

• Provide world-class customer service on every customer contact
• Possess excellent communication skills including ability to listen to customers to understand issues and to be calm under pressure
• Identify when situations should be escalated to Account Management Team

Qualifications:

• Must be able to exhibit empathy and understanding over the phone and email
• Must have a “customer-centric” attitude with an eagerness to provide world-class customer service
• Ability to creatively problem-solve
• Ability to communicate clearly and professionally, both verbally and in written correspondence
• Strong attention to detail.
• Flexibility to interact with changing customer types and exceed their needs; flexibility to ever changing environment of work volume, schedule changes, etc.
• Process Compliance: Follows all documented processes & department policies to provide customer support
• Proficiency with Microsoft Office Suite (Word, PowerPoint, Excel and Outlook). Experience with salesforce.com is a plus

Please refer to job description.