• College Graduate (Preferably Marketing, Sales, Business Management or any related course)
  
  

• At least 1 year work experience in sales-related frontliner roles e.g QSR crew, customer service agent, etc.
  
  

• Deliver target through comprehensive digital solutions to customers.
• Deliver products and services covered by commercial agreements with affiliated companies e.g PLDT, Cignal etc.
• Increase revenue through upgrade of plans/packages, promotion of Value Added Services and endorsement of referrals by effectively assessing customer needs
• Handle proactive retention call outs via Cosmo
  
  

• Ensure first contact resolution
• Standard for quality and customer service metrics are met by performing the following:
• Identify and assesses customers’ needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Handle requests and complains, provide appropriate solutions and alternatives to provide first contact resolution
• Ensure execution of Customer Journey consistently and within prescribed standards
• Proactively solicit customer feedback regarding the quality of service provided
• Maintain existing relationship with customers and advocate VIP handling
  
  

• Build long term relationship with the customers
• Respond and handle inquiries, requests and complaints from assigned accounts
• Acquire new customers from existing customers through cross selling and upselling.
  
  

• Observe the following processes/guidelines in order to effectively perform the job
• Daily Routine for CSOs (dependent on the type of store format where assigned)
• Sales, Aftersales, Cashiering and Inventory business processes
• Ensure compliance in monitoring and resolving the following:
• Post review findings
• Individual inventory variance
• Pending transaction in individual worklist
• Handle inventory operations, (as needed for LCSO assigned as IO reliever)
• Ensure service fulfillment delivery of services as maybe covered by commercial agreements with affiliated companies ie PLDT, Cignal etc
• Handle infinity sales and aftersales transactions
• Assist customers virtually via MSbookings and Virtual Frontline Appointment
• Assist other customer interfacing group as needed (ex socmed, hotline etc)
  
  

• Improve digital skills by checking latest trends in the market
• Ensure compliance on e – learning and other training requirements

Please refer to job description.