About DME:

We are DME, a healthcare BPO leader delivering customized, HIPAA-compliant workforce solutions that enhance productivity and customer experiences. Driven by our core values, we help companies across industries understand customer needs and develop innovative solutions. Our mission is to enhance our clients’ brand value through positive customer experiences while achieving strategic business goals.

At DME Service Solutions, diversity, equity, and inclusion are more than words—they define who we are. Our commitment to these values is unwavering, and our agents are dedicated to serving communities from all backgrounds. Innovation and integrity are at the heart of our business philosophy. Our employees enjoy a world-class experience and benefits, which they extend to their service for our clients and their customers. We are dedicated to supporting the healthcare industry, partnering with biotech companies, healthcare systems, medical device manufacturers, and medical supply distributors. If you believe in business as a force for good and in companies doing well while doing good, you’ve come to the right place.

Required Qualifications:

• 3 years work experience as Operation Supervisor; healthcare related program preferred
• Knowledgeable with DME CPAP and Brightree CRM is required
• Work from home after 3 months working onsite
• Computer proficiency in MS Word, Excel, and Outlook preferred
• Database data entry experience preferred.
• Strong knowledge and use of the English language, both written and verbal
• Work history of excellent attendance and punctuality
• High comfort level working with culturally diverse team members and clients
• Proficient mathematical skills, including addition, subtraction, multiplication, and division
• Some experience with medical insurance and/or durable medical equipment

Asset Requirements:

• Set up, configure, and maintain a reliable wired LAN connection for WFH setup
• Speed test minimum of 200mbps both download and upload

Language Skills

Must be able to communicate effectively in English. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Type: Full-time

Benefits:

• Health insurance
• Life insurance

Experience:

• Durable Medical Equipment: 2 years (Preferred)
• Healthcare BPO: 3 years (Required)
• Brightree CRM: 1 year (Required)
• BPO Supervisor: 3 years (Required)

Please refer to job description.