COMPUTE OPERATIONS ANALYST, DATA CENTER OPERATIONS

Qualifications: (The following are required unless specifically stated as preferred or desired)

• 4 years college; Bachelor’s degree in Computer Science preferred
• 2–4 years of support in an Azure environment or other cloud providers such as GCP, AWS, or Oracle
• 2–4 years of VMware 5.5 or higher
• 2–4 years Unix support and administration experience. A significant knowledge of UNIX, Linux, and Windows NT commands and architecture.
• Experience in utilization of automated scheduling applications; CA-ESP or Stonebranch preferred.
• Working comprehension of system management and monitoring tools (BMC Remedy, Infosys, BMC-Patrol, Platinum, Orwell, Wily, Fluke, Introscope, SiteScope, IBM Tivoli Network Manager)
• Experience in one or more of the following applications is preferred: WebSphere, MQ, JAVA, PM4Data (MIM), Informix, DB2, Oracle DB and Oracle Stack, Men & Mice, FTP, FileZilla, Outlook, Secure Messenger, and NetBackup.
• Utilization of C-Shell and K-Shell scripting skills, HTML, Web Design desired.
• Capability to work effectively across multiple platforms at different technical skill levels: Network-Mainframe-Tandem
• Individual will possess strong self-initiation skills and ability to perform effectively with minimal supervision
• Works effectively under high pressure in a demanding, complex technical environment
• Previous retail experience is desired
• Individual must be results oriented, innovative, show initiative, and strive for continuous improvement
• Excellent analytical, risk mitigation, negotiation, and vendor relationship skills
• Must be customer oriented and highly cognizant of the importance of customer service and meeting service level commitments
• Excellent organizational, planning, and interpersonal skills; high level of trustworthiness and integrity
• Strong written and verbal communication skills. Ability to write clear instructions, document processes, and communicate effectively
• In-depth knowledge and proven experience in troubleshooting, problem determination, providing rapid service restoration, and performing root cause analysis
• Demonstrated interpersonal, business management, leadership, and customer service skills including consensus building and facilitation skills
• Monitor the backup infrastructure
• Ensure backup jobs run to completion
• Process restore requests
• Troubleshoot and perform problem determination on all backup and restore job failures
• View and analyze log files, understand application behaviors, correlate failures with other external events, and gather detailed information necessary for problem escalation to Backup Administrators
• Make decisions on restarting of failed backup and restore jobs as needed
• Coordinate with the Backup Administrators or vendor on issues (software, hardware, or the interaction between the two)
• Participate in DR testing exercises
• Notify Backup Administrators of inadequate restart procedures and other related backup operation problems
• Coordinate hardware issues with appropriate groups
• Coordinate installation of backup agent with appropriate groups
• Maintenance of backup policy/group (add/remove client to policy/group)
• Participation in DR planning, implementation, and testing exercises

Key Responsibilities include, but are not limited to:

• Responsible for monitoring and operating midrange platforms
• Ensure all service level commitments and processing deadlines are met
• Ensure system availability for business services through constant proactive system monitoring
• Assist in the performance of system administration, including file restores, account management, security management, database re-orgs, DNS updates, etc., at the direction and supervision of System and Database Administrators
• Perform system shutdown and start-up procedures following established standard operating procedures for infrastructure, applications, and databases
• Perform first-level problem diagnostics, identification, and resolution; execute incident management, escalation, and notification procedures
• Initiate, execute, and monitor midrange batch processing schedule and resolve and/or coordinate the resolution of batch incidents
• Maintain a secure, clean, and orderly work environment
• Assist in training and development of operators
• Drive the technical service restoration effort for any service availability issues
• Accountable for the review and approval of all environmental changes that could impact service delivery to ensure operational readiness and supportability
• Respond proactively to any negative service health trends by engaging the appropriate technical and business resources
• Potential to provide that monitoring-driven service maps are accurately maintained, well tuned, and integrated
• Create service management reports, daily operational health statistics, and other ad-hoc reports as necessary
• Perform environment and system health checks to validate stability of the environment and react accordingly
• Accountable for ensuring that problem identification and remediation efforts are appropriately documented, effectively prioritized, and driven to resolution
• Develop and enhance cooperative interdepartmental and vendor relationships and communications
• Review support turnover requirements and run books to ensure knowledge transfer is documented properly
• Responsible for the creation and authoring of knowledge articles for both new and existing technologies in line with standard knowledge management requirements