IT Technical Support
Strategic Networks, Inc.
Descripción del trabajo
Descripción
- Primarily work in a call-center type of work environment.
- Provide technical support over the phone, email, onsite and/or remote on hardware and software issues.
- Ability to work flexible hour/s or flexible shift
- Determines requirements and/or root cause of technical issues by working with end-user.
- Answers inquiries by clarifying issues; researching, and providing information.
- Resolves problems by clarifying issues; researching and exploring answers.
- Fulfills requests by clarifying desired information; researching, locating and providing information.
- Maintains client database by entering information.
- Keeps equipment operational by following established procedures; reporting
- Ensure escalation situations are managed and corrected quickly and professionally
- Drive customer satisfaction through service excellence
- Ensure customer calls are properly logged for continuous improvement.
- Learn to be proficient in service and repair of all systems (current, new and updates).
- Prepare needed daily, weekly and monthly reports.
- Handles a team or group of engineers
- Responsible for maintaining acceptable level of customer satisfaction and effective professional working relationship with supervisors and co-worker.
Requisito
- Education: Bachelor degree
- Experience level: < 1 Yr Exp
Huertas Ali
HR OfficerStrategic Networks, Inc.
Activo hoy
Ubicación laboral
5th Ave. 5th Ave, Taguig, Metro Manila, Philippines
Publicado el 19 May 2025
Jobs similares
Ver másSenior Technical Support Engineer
Unison Solutions Delivery, Inc.＄537-627[Mensual]
En el sitio - TaguigExp de Yrs 5-10BaceleroTiempo completo
Unison Solutions Delivery, Inc.Recruitment Assistant
Technical Support Representative
Sutherland Philippines＄717-806[Mensual]
En el sitio - Taguig1-3 años de experienciaAlta/Senior High SchoolTiempo completo
Irene NuguidLead
IT Technical Support
Scoutstaff Inc.＄358-448[Mensual]
En el sitio - Taguig<1 Yr ExpBaceleroTiempo completo
Maui Khate SigueHR Officer
Service Desk | IT Helpdesk L1 Support | Alabang Muntinlupa
Infosys BPMNegociable
En el sitio - Taguig1-3 años de experienciaEdu no requeridoTiempo completo
BossHR Manager
Mandarin Technical Support Analyst | Open to High School and College Undergra...
J-K Network Services＄1.1-1.3K[Mensual]
En el sitio - TaguigNo se requiere ExpAlta/Senior High SchoolTiempo completo
J-K Mandarin JobsPhilippines
Join Bossjob
Recordatorio de seguridad del jefe
Si la posición requiere que trabajes en el extranjero, por favor ten cuidado y ten cuidado con el fraude.
Si encuentras a un empleador que tiene las siguientes acciones durante tu búsqueda de empleo, por favor repórtalo inmediatamente
- retiene tu ID,
- requiere que usted proporcione una garantía o recoja la propiedad,
- le obliga a invertir o recaudar fondos.
- recauda beneficios ilícitos,
- u otras situaciones ilegales.
