• Supervise and mentor a team of customer service representatives to ensure high performance.
• Develop and implement processes to enhance customer satisfaction.
• Handle escalated customer inquiries and complaints effectively.
• Conduct training and onboarding sessions for new team members.
• Monitor team performance metrics and report on progress to management.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: 0–2 years in customer service or related field
• Skills and Competencies: Strong communication and interpersonal skills
• Skills and Competencies: Ability to resolve conflicts and handle difficult situations
• Qualities and Traits: Leadership qualities and a positive attitude
• Responsibilities and Duties: Ability to multitask and prioritize effectively