Job Description:

• Provide customers with high-quality product information and after-sales support.
• Handle customer inquiries and complaints to ensure customer satisfaction.
• Assist in managing online orders and return processes.
• Work with the team to optimize customer experience.
• Maintain the customer database and update customer information.

Job Requirements:

• Experience Level: 0-2 years
• Skills and Abilities: Excellent customer service skills, with back-office support experience
• Qualities and Characteristics: Excellent communication skills, meticulous and patient, team player
• Working Conditions: Able to adapt to flexible working hours, proficient in office software operation