Job Title:

• Japanese Customer Expert (Bilingual Speaker)

Location:

• Eastwood, Quezon City (Fraud Account)
• Silver City. Pasig City (Search Engine Account)

Account/ LOB:

• Fraud Detection
• Search Engine

Work Set up & Schedule:

• Day Shift
• Night Shift

Salary Package:

• 80,000 - 120,000 based candidate work experience

KINDLY INCLUDE YOUR JOB DESCRIPTION, DUTIES & RESPONSIBILITIES, TOOL, CERTIFICATION AND TRAINING IN YOUR CV FOR PAPER SCREENING

The Japanese Customer Expert for the Fraud Detection Account is responsible for reviewing transactions, identifying suspicious activities, and preventing fraudulent behavior to protect both the customers and the business. The role requires strong analytical skills, accuracy, and the ability to communicate effectively in both Japanese and English. You will handle sensitive information, assess risks, and make decisions in line with fraud prevention policies.

Job Qualifications:

• Proficiency in Japanese language (JLPT N1, N2, or N3; open to both native and non-native speakers)
• English proficiency at B2 CEFR level or higher
• Minimum of 6 months’ experience in a call center, BPO, or related customer service role
• Strong Keigo (敬語) skills for professional and polite communication in Japanese
• Willingness to work onsite

Recruitment Process: Online Process

• Phone Screening
• Profile Creation and English Assessment
• Initial Interview
• Japanese Language Assessment
• Operations Interview
• Job Offer

Candidates without access to a laptop or computer at home are welcome to complete their assessment onsite