Required Skills (Soft & Technical)

• Previous experience in a sales support, internal sales, or customer service role (preferably in retail, wholesale, or distribution).
• Experience working with independent retailers.
• Strong communication and relationship-building skills, especially over the phone.
• Excellent product knowledge skills or willingness to learn a wide and technical product range.
• Highly organized with strong attention to detail and follow-through.
• Proficiency in CRM systems, BC order entry, and Microsoft Office.
• Ability to manage time effectively, handle multiple priorities, and meet deadlines.
• A team player who collaborates well but can also work independently.

Good to Have Skills (Advantage but Not Required)

• Prior exposure to home appliances, consumer goods, or similar industries.
• Experience with rural or regional customer support.

About the Role

In this role, you’ll be the first point of contact for a diverse range of smaller retailers and rural customers. Representing multiple well-known brands across a wide range of home appliances, you will play a critical role in:

• Supporting customers with expert product knowledge.
• Providing timely follow-ups.
• Promoting new product offerings.

This role is perfect for someone who enjoys building relationships over the phone, has a strong understanding of consumer goods (particularly home appliances), and thrives in a fast-paced, customer-driven environment.

Key Responsibilities

• Handle inbound phone calls and email enquiries from retail customers and rural stockists.
• Provide knowledgeable and accurate product information across a wide range of home appliances and multiple brands.
• Proactively inform customers about new products, promotions, and availability.
• Follow up on outstanding customer enquiries, quotes, or product requests.
• Assist retailers with placing orders and tracking shipments.
• Work closely with external sales teams to ensure seamless customer support.
• Maintain up-to-date knowledge of the product range and stay informed of changes across brands.
• Accurately update customer interaction records in CRM or internal systems.
• Assist with inventory checks and liaise with warehouse/distribution as needed.

Perks & Benefits

• HMO coverage activated after 1 month
• Free daily meal provided
• Free parking for employees
• With annual appraisal
• A great place to work with a supportive and collaborative environment