Position: CSR

Location: Pasay City

Work Schedule: Night Shift

Work Setup: Hybrid (2x onsite per week)

Salary Offer: Up to PHP 30,000/month (basic salary)

JOB FUNCTIONS AND RESPONSIBILITIES:

• Display effective collection techniques, call handling skills, and negotiate with confidence to obtain delinquency resolution
• Provide accurate and relevant information to the customer.
• Inbound and outbound calls for loans current month owing through foreclosure (Customer Service and Collection Calls in English)
• Effectively provide prompt, accurate and professional responses to customer inquiries
• Successfully resolve routine inquiries regarding payments, escrow, loan terms etc.
• Document loan activity on MSP
• Actively collect on past due payments
• Establish payment arrangements and determine strategies to resolve delinquency
• Determine the reason for default
• Counsel customers about consequences of delinquency
• Maintaining service levels and call center performance metrics - Schedule Adherence, Average Call Handle Time, Attendance / Availability
• Payment Collection and Deal Production
• Stable Internet connection – Hybrid work from home model

QUALIFICATIONS:

• College degree preferred
• Open to College undergraduates with 6 months BPO experience preferable in collections or sales department
• Ability to handle customer escalations and is the go-to person for leadership to handle more difficult calls
• Demonstrates positive attitude, adds to a positive team morale and is eager to take on and learn new things