Sutherland Philippines Customer Service Associate | Wireless & Mobile Communications

Sutherland Philippines

Urgente

＄353-529[Mensual]

En el sitio - Taguig1-3 años de experienciaAlta/Senior High SchoolTiempo completo

Reconocimiento y Recompensas de Empleados
Bono de rendimiento, Evaluación Anual, Programa de Reconocimiento de Empleados, Incentivos
Beneficios Mandados del Gobierno
Pago del mes 13
Seguro de salud y bienestar
Cuidado de salud en el sitio, Seguro de vida, HMO
Beneficios Beneficios
Membresía de Gimnasio, Milla de dormir
Desarrollo profesional
Programa de Asistencia a Empleados, Desarrollo profesional
Tiempo de apagado y abandono
Abandonar maternidad y paternidad, Salir por enfermedad, Salida por vacío

Responsible for handling calls and providing customer support
Identify and relate with various customer needs and scenarios
Conduct issue identification and problem-solving meeting customer needs and satisfaction
Provide customers with cutting-edge service in a friendly, confident and knowledgeable manner
Remain updated in client and internal processes, technology applications, utilities, and products
Utilize various internal and client based tools and applications for customer management and servicing
Conduct data entry, documentation, and case management
Work and partner with others within a team-based environment
Achieve and maintain required metrics and goals
Adhere to company policies and procedures as described on the HR Handbook

Finished at least 2 years in college (or High School Graduate + relevant work experience)
Excellent English written and verbal communication skills
Working knowledge on computers, the Internet and the wireless network industry
Good customer service, multi-tasking and problem-solving skills
Ability to work on shifting (graveyard) schedules and weekends
Willingness to grow more within the company by performing other duties/projects that may be assigned

Idioma InglésServicio al clienteResolución de problemas