About the Role

We are looking for a Technical Support Specialist with QA Background to join our growing team. The ideal candidate will combine strong technical troubleshooting skills with a solid foundation in software quality assurance. You will be the bridge between our clients and internal teams—ensuring seamless user experiences, quick issue resolution, and high product quality.

Qualifications

• At least 2 years of solid experience in Technical Support or a similar role
• Proven background in the gaming or online casino industry
• Strong troubleshooting and problem-solving abilities
• Excellent communication and interpersonal skills
• Ability to thrive in a dynamic and fast-paced environment
• Proactive, self-motivated, and demonstrates a strong sense of ownership and initiative
• Minimum 1 year of proven experience as an SQA Tester or in a similar QA role
• Strong knowledge of software QA methodologies, tools, and processes
• Familiarity with bug tracking tools (e.g., JIRA, ClickUp)
• Excellent attention to detail and collaboration skills
• Open to a contractual employment arrangement

Key Responsibilities

Technical Support Functions:

• Provide prompt and professional assistance to clients regarding account-related or technical concerns.
• Troubleshoot, replicate, and resolve issues to maintain a high level of client satisfaction.
• Escalate complex cases to engineering teams when necessary and ensure proper follow-up.
• Document client interactions and resolutions accurately in ClickUp or other designated tools.
• Take full ownership of assigned tasks and demonstrate initiative in overcoming challenges.

Quality Assurance Functions:

• Execute and maintain regression tests on pre-production releases to ensure stability before deployment.
• Conduct exploratory testing to identify unexpected issues, usability gaps, and edge cases.
• Perform manual acceptance testing to validate new features and fixes against acceptance criteria.
• Collaborate closely with developers and product teams to ensure defects are properly reported and resolved.
• Participate in continuous improvement initiatives to enhance QA processes and product quality.