COMPANY PROFILE: A premier global company in technology and consultation specializing in scaling enterprise operations through value-driven technical advancements. They aim to attain sustainable profit growth for their business partners by integrating elite problem-solving techniques through global network of industry specialists, delivering verifiable long-term advantages to every key contributor

Position: Japanese Process Specialist (CSR)

Company Industry: BPO Company

Work Location: BGC, Taguig City 

Salary:  Php 65,000 - Php 70,000

Work Schedule: Shifting Schedule

Work Set-up: Onsite

BENEFITS:

• Sick Leave
• Vacation Leave
• HMO + 2 dependents 
• Life Insurance 
• 13th Month Pay
• Performance Bonus
• Career development opportunities and fast track career progression
• Government-mandated Benefits

JOB REQUIREMENTS:

• Filipino with JLPT N1, N2, or N3 Passer or Level (No JLPT Certificate Required)
• Open to Bachelor's graduates and undergraduates, vocational and higschool graduates
• With 1 year or above work experience in Customer Service
• With good communication skills, specifically Japanese and English.
• Amenable to work onsite in BGC Taguig.
• Willing to work in a shifting schedule (BPO Set-up)

JOB RESPONSIBILITIES:

• Responsible for providing customer support via emails and calls
• Identify and assess customers' needs to ensure satisfaction
• Address customer complaints, offer suitable solutions and alternatives within specified time limits, and follow up to ensure resolution
• Provide accurate, valid, and complete information using the appropriate methods and tools
• Perform other related task needed

RECRUITMENT PROCESS (ONLINE PROCESS):

• Online Registration/Application
• Initial Interview
• Language Assessment
• Hiring Team Interview 
• Job offer