Job Overview

This is a chat-based role combining emotional support and sales-oriented performance. You will connect with users through meaningful conversations while contributing to user engagement and overall activity on the platform.

Job Responsibilities

1. Communicate with users through one-on-one chat, understanding their emotional needs and concerns.
2. Provide supportive, engaging, and empathetic conversations to enhance user experience.
3. Build and maintain ongoing relationships with users through consistent interaction.
4. Create a positive and engaging chat environment that encourages users to stay active.
5. Adjust communication styles based on user situations and emotional states.
6. Contribute to user engagement and platform activity through effective communication.
7. Maintain proper records while ensuring confidentiality.
8. Continuously improve communication and emotional support skills.

Performance & Earning

1. This is a performance-based role with earning potential linked to user engagement and interaction quality.
2. Your ability to build strong connections and maintain active conversations will directly impact your income.
3. No cold calling or active client sourcing is required — all users are provided by the platform.

Job Requirements

1. For home office: Personal laptop/ desktop, broadband network stability.
2. Educational Requirements: College graduates or undergraduates are welcome to apply.
3. Work experience: 0-3 years of experience, sales customer service, or similar roles is a plus.
4. Typing speed requirement: 50-80 WPM.
5. Counseling Skills: Strong communication, active listening, and interpersonal skills, capable of building effective trust with diverse clients.
6. Emotional Management Skills: Demonstrates emotional stability and mature emotional management ability to address negative emotions expressed by Demonstrates emotional stability and mature emotional management ability to address negative emotions expressed by clients during counseling.
7. Professional Ethics: Upholds professional ethics and responsibility, protecting client privacy and information security. Goal-oriented mindset and openness to performance-based earnings
8. Continuous Learning: Willingness to continuously learn and improve professional skills, participating in relevant training and certification courses.
9. Team Collaboration: Possesses strong team spirit, able to collaborate effectively with operational teams.

Salary range (PHP):

• Training and assessment period comprehensive salary (about 2-3 months) 25,000-45,000 PHP.
• Comprehensive salary for 3-6 months of employment: 60,000 PHP and above.

Working Hours (PH Time):

Training Period

• Working Hours: 9:00 AM - 12:30 PM, 1:15 PM - 6:15 PM
• Work Days: 5 days a week, 8 hours per day

Non-Training Period (Night Shift)

• Working Hours: Determined by chosen shift
• Shift D: 9:30 PM - 4:30 AM
• Shift A: 3:30 AM - 10:30 AM
• Work Days: 6 days a week, with the option to select 1 day as a rest day